Privacy Policy

SnipFrame ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website and services (the "Service").

Information we collect

We may collect information that you provide directly to us, such as:

• Account details (name, email address, and authentication credentials)
• Organization and project settings you configure in the Service
• Content you upload or generate, including prompts, answers, and embed configurations
• Messages you send through our contact or support forms
• Billing and subscription information processed by our payment providers

We also automatically collect certain technical data when you use the Service, including IP address, browser type, device information, pages viewed, and usage logs to operate, secure, and improve the Service.

How we use your information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related communications
• Respond to your requests and provide customer support
• Send administrative messages, security alerts, and product updates
• Monitor usage, detect fraud, and protect the security of our systems
• Comply with legal obligations and enforce our terms

Sharing of information

We do not sell your personal information. We may share information with service providers who perform services on our behalf (such as hosting, analytics, email delivery, and payment processing), when required by law, or to protect the rights, property, or safety of SnipFrame, our users, or others. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Cookies and similar technologies

We use cookies and similar technologies to remember your preferences, keep you signed in, and understand how the Service is used. You can control cookies through your browser settings; disabling cookies may affect certain features of the Service.

Data retention

We retain personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymize it in accordance with our retention practices.

Security

We implement reasonable administrative, technical, and organizational measures designed to protect your information. No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. To exercise these rights, please contact us using the details on our contact page.

Children's privacy

The Service is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

International transfers

Your information may be processed in countries other than your own. Where required, we take steps designed to ensure that appropriate safeguards are in place for such transfers.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

Contact us

If you have questions about this Privacy Policy, please reach out via our contact page.